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Update: Statement regarding the Novel coronavirus (COVID-19)

First publish date: February 4, 2020
Date of current status: March 24, 2020
Ricoh Company, Limited.

Ricoh Company, Ltd. announces the current status of the Ricoh Group's response to coronavirus, COVID-19.

On January 28, 2020, a Ricoh Group Crisis Management Team was established for Covid-19. Ricoh’s response to the ongoing situation will follow guidance from the World Health Organization (WHO) and the Ministry of Health, Labor and Welfare of Japan. Ricoh determines the alert level of a situation on a region-by-region basis. All Group companies are instructed to respond based on the action plan that has been established for the wellbeing of group employees and their families, the continuous procurement of products and services, and business continuity.

The Ricoh Group Emergency Management Team is actively monitoring the evolving situation and making decisions accordingly based on the policies outlined below.

Ricoh Company Policy

We have already implemented measures, and continue to update these, based on Ricoh’s business continuity approach to risks of this nature, including:
  1. Protecting the wellbeing of our employees and their families as a primary focus.
  2. Considering the potential for the impact on society by making responsible decisions to support the prevention and / or containment of the situation.
  3. Making every effort to continuously provide the services and products required by our customers.
  4. Making every effort to maintain business in the affected areas.
  5. Responding in the context of a "very serious pandemic" where daily operations cannot continue to be carried out. Execution of business continuity planning.

Ricoh engineers, service personnel and on-site Ricoh staff

We are actively putting in place business continuity plans to mitigate any potentially negative impact that may be caused by the spread of Covid-19 on Ricoh engineers, service personnel or on-site Ricoh staff working at customer locations.  

Ricoh has invested heavily in creating a resilient and flexible infrastructure to support our ability to adapt to different working circumstances and we will make every effort to continue to deliver excellent service levels to our customers as the situation evolves.  Our employees are following World Health Organisation and local government guidance to ensure they are prioritising the welfare of themselves and those they come into contact with whilst they carry out their work.

Supplies and spare parts

Ricoh maintains a good inventory of spare parts and supplies.  We do not currently anticipate any disruption and Ricoh will continue to actively monitor and review this ongoing global situation.

Ricoh continues to receive daily shipments of spare parts.  We have also put in place contingency plans to address any potential shortage should our supply chain for spare parts become impacted.

Supply of new products

Ricoh maintains a good pipeline of new products and we do not currently anticipate any disruption to the order of new products.  We are working with customers on an individual basis to support the installation of new products as appropriate depending on local restrictions in place.

Supply of toner

The majority of our toner for all Ricoh printers is manufactured in Japan and bottled in the UK.  We maintain a good supply of all toners and continue to receive regular shipments.

Advice for customer regarding cleaning devices

Ricoh devices are similar to other electronic devices in your office. Please turn your device off before cleaning.  We recommend cleaning the outside covers and screens with a non-static lint free cloth. An antibacterial spray can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components.

Ricoh facilities in China

The Ricoh Group has 17 subsidiaries in China ranging from those focused on R&D to design, production, sales and service. Following the notice of the Chinese and local governments, all the subsidiaries have resumed operation.

Ricoh Group Employees

The welfare of our employees is of paramount importance and we are taking every necessary precaution regarding reducing the spread of the virus.  Ricoh is a company with a wide global footprint and everywhere we operate, we have been closely following the guidance of the World Health Organisation and local governments to ensure we are acting responsibly and putting safety first. We will continue to follow the guidance from the appropriate country authorities to ensure a responsible approach is taken to all our activities.

As we continue to monitor the situation, if anything should change, we will provide an updated statement.

If you have any questions, please contact

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Ricoh laat mensen beter en makkelijker werken en leven. We helpen klanten informatie en documenten effectiever organiseren en creëren. Veilig, sneller, slimmer en duurzaam. Al meer dan 80 jaar doen we dat met document management solutions, IT services, communication services en commerciële en industriële printoplossingen.

Met het hoofdkantoor van de Ricoh Group in Tokio, is het bedrijf actief in meer dan 200 landen en regio's. In het financiële jaar dat eind maart 2019 afliep, realiseerde de Ricoh Group wereldwijd een verkoopomzet van 2.013 miljard yen (ongeveer 18.1 miljard USD).

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